Technical Issues

When something is not working

Most technical issues fall into one of four buckets: sign-in problems, slow or failed orders, platform crashes, and connectivity errors. The articles in this section cover each category with specific steps and the order in which to try them. If you are actively losing money in an open position because something is broken, contact live support immediately — these articles can wait.

Before opening a support ticket, please try the steps in the relevant article first. About 70% of platform issues clear up after a clean sign-out, clearing the local cache, and signing back in. The remaining 30% usually trace to network configuration, an outdated platform build, or — rarely — a server-side incident that we will announce on our status page.

Common issue categories

Quick triage checklist

• Sign out and back in. Resolves the majority of state-related issues. Use the full sign-out, not just closing the tab.
• Check your network. Try another network (mobile hotspot) to rule out ISP-level issues. Load-shedding affects more than just power — backup routers often have different routes that drop trading traffic.
• Verify platform build. Outdated MT4/MT5 builds occasionally fail to reconnect after broker updates. Reinstall from the official ComoFX download links — never a third-party mirror.
• Check market hours. Some instruments (indices, metals) have different schedules. "Market closed" rejections during weird hours usually mean the instrument is in its scheduled break.
• Contact support with details. Include account number, platform version, exact error message, timestamp, and a screenshot if possible. The more context, the faster the resolution.