Complete Guide to Account Verification

Account verification is a crucial step to ensure the security of your funds and comply with regulatory requirements. This guide walks you through the complete verification process.

Why Verification is Required

ComoFX is regulated by international financial authorities and must verify all accounts to:

• Prevent fraud and money laundering
• Protect your account from unauthorized access
• Comply with KYC (Know Your Customer) regulations
• Enable full withdrawal capabilities

Required Documents

Verification Process

1. Login to your ComoFX client portal
2. Navigate to "Account Verification" in your dashboard
3. Upload clear photos or scans of your documents
4. Submit your verification request
5. Wait for our compliance team to review (usually 1-2 business days)
6. Receive confirmation via email once approved

Document Upload Tips

• Use high-resolution images (minimum 300 DPI)
• Ensure all corners of the document are visible
• Avoid glare or shadows on the document
• Text must be clearly readable
• Color photos are preferred over black and white
• Accepted formats: JPG, PNG, PDF (max 5MB per file)

Common Rejection Reasons

• Expired documents: Ensure your ID is still valid
• Poor quality: Blurry or dark images won't be accepted
• Partial documents: All corners and edges must be visible
• Wrong document type: Screenshots or photocopies are not accepted
• Address mismatch: POA address must match your registered address

Verification Timeline

• Document upload: Instant
• Review process: 1-2 business days
• Resubmission (if needed): 1-2 business days
• Expedited review: Available for urgent cases (contact support)